Meet knownwell, weight-inclusive healthcare for all. Join a dynamic company that is changing the way care is delivered for patients with obesity. knownwell is a weight-inclusive healthcare company offering metabolic health services, primary care, nutrition counseling and behavioral health services for anyone of any size. Our hybrid model allows for both in-clinic and virtual care to bring support to patients where and when they need it. To learn more about our recent Series A funding, led by Andreessen Horowitz, please check out this article.

We are looking for a Business Operations Manager to join our growing team. Reporting to the Head of Business Operations, this role will lead cross-functional strategic initiatives and drive operational excellence across the organization. You will collaborate with our executive, clinical, finance, growth, product, and operations teams to ensure our business scales efficiently and effectively.

Responsibilities

Strategic Project Leadership
Lead and manage high-impact, cross-functional projects spanning Operations, Product, Growth, Clinical, and Executive teams.
Identify and break down complex business challenges into structured, actionable initiatives with clear timelines.
Foster strong, cross-functional partnerships to align priorities and execute strategic projects effectively.
Operational Execution & Process Improvement
Develop and implement scalable processes that support business growth and enhance operational efficiency.
Gather and synthesize feedback from various teams to drive continuous improvement.
Work closely with Practice Operations and Patient Support teams to optimize workflows and enhance patient experience.
Data-Driven Decision Making
Leverage data analytics to track and measure performance, driving key strategic decisions.
Collaborate with the Analytics team to enhance data quality and reporting capabilities.
Develop dashboards and reports to proactively identify areas for improvement and optimize operations.

Requirements

This role requires 3-10 total years of experience and one or more of the following: A) 2+ years in consulting, investment banking, private equity, or venture capital; B) 2+ years in a business operations or strategy at a healthcare provider or high-growth startup; C) Masters in Business Administration Degree.
Strong analytical and problem-solving skills with a demonstrated ability to use data to inform strategic decisions.
Proven ability to prioritize competing projects based on impact and execution feasibility.
Excellent communication and interpersonal skills, capable of working effectively at all organizational levels.
Self-starter with the ability to execute projects from concept to implementation with minimal guidance.
Proficiency in project management and operational execution.

$115,000 - $135,000 a year

We offer a comprehensive benefits package (Medical, Dental, Vision, 401k match, PTO), competitive salary and the opportunity to be part of a purpose-driven organization that is dedicated to making a positive impact on the lives of patients.

knownwell, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

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