Scale’s Generative AI business unit is less than one year old and is currently seeing historic levels of growth. As a member of our operations team, you will be accountable for driving revenue by ensuring that Scale AI meets customer commitments in a timely manner while maintaining the highest quality standards. You will manage our supply operation funnel by building and running solutions, tools, and processes by working with a cross-functional team including Customer Operations, Product Operations, Product Managers, and many others.
You will be solving complex operational problems and deep dive to improve instructions and trainings on projects to maintain the highest quality standards. You may also be leading a team of tasker managers and acting as a liaison between customer needs and tasker communication and experience. The ideal candidate is scrappy, analytical, detail-oriented, empathetic, outcome-focused, a strong writer, and above all someone who drives and inspires results.
You will:
- Build and drive some of our most critical operational processes
- Own the day-to-day delivery of customer commitments
- Conduct data analysis in a structured way
- Create an effective feedback loop between the front line, product, strategy, and customers
- Collaborate with business and technical stakeholders to improve processes for new and existing customers
Ideally you'd have:
- Strong technical background (a degree in computer science is ideal, and at minimum the role requires the ability to do data analytics using SQL or Python)
- An undergraduate degree in business, engineering, systems, finance, logistics, communications, or a related field
- Strong writing and verbal communication skills, with an emphasis on grammar, proofreading and copy editing
- An action-oriented mindset that balances creative problem solving with the scrappiness to ultimately deliver results
- Analytical, planning, and process improvement capability
- Strong problem solving capabilities (experience working on operational challenges or as a consultant is a plus).
- Entrepreneurial experience and mindset - you are excited about building things from scratch
Compensation packages at Scale for eligible roles include base salary, equity, and benefits. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position, determined by work location and additional factors, including job-related skills, experience, interview performance, and relevant education or training. Scale employees in eligible roles are also granted equity based compensation, subject to Board of Director approval. Your recruiter can share more about the specific salary range for your preferred location during the hiring process, and confirm whether the hired role will be eligible for equity grant. You’ll also receive benefits including, but not limited to: Comprehensive health, dental and vision coverage, retirement benefits, a learning and development stipend, and generous PTO. Additionally, this role may be eligible for additional benefits such as a commuter stipend.
Please reference the job posting's subtitle for where this position will be located. For pay transparency purposes, the base salary range for this full-time position in the locations of San Francisco, New York, Seattle is:
$96,000—$120,000 USD
