About the Role
Uber Eats is looking for a Strategic Operations Manager to drive improvements to the reliability of our US&C Grocery and Retail business. This operations role calls for a combination of creative problem-solving, operational optimization, data analytics, and project management. You should be comfortable in an "all hands on deck" environment, enjoy solving problems and thrive in a startup environment. You will work cross-functionally with local operations teams, product, and finance to help grow Uber’s grocery and retail business.
What You Will Do
- Own Grocery & Retail reliability end-to-end including strategy, optimization, and measurement
- Identify, scope, and recommend solutions, then take ownership for delivering on the project and the outcomes, as well as keeping leadership informed of progress
- Analyze data and aggregate insights to drive key business decisions and strategies
- Advise senior leadership on long-term strategy and decision making by defining critical metrics, developing dashboards, and providing strategic insights
- Collaborate and work cross-functionally with other Operations teams as well as with Product, Data Science, Sales, Marketing, Finance, and Customer Support to ensure insights inform broader critical initiatives
- Work with Product teams to guide the development of our solutions based on business and customer needs. Project manage cross-functional work streams for key Product roll-outs across the US and Canada. Set and measure key performance indicators for roll-outs you oversee
Basic Qualifications
- 3+ years of professional work experience in a related field (consulting, investment banking, technology, operations, strategy, or analytics)
- Bachelor's degree
- Experience with data analysis in Excel/Google Sheets and SQL proficiency
- Ability to thrive in a fast-paced and ambiguous environment
Preferred Qualifications
- Experience with Python or similar programming languages
- Strong experience building and executing complex processes
- Strong communication and presentation skills, including experience presenting data & insights to a sophisticated audience
- Experience problem-solving and proposing unique solutions to complex issues
- Experience with quantitative data analysis to provide deep measurable insights
- Strong collaboration and stakeholder management skills - building deep, trust-based relationships with teams and cross-functional partners
- Strong business judgment and critical thinking skills with the ability to use data to develop strategies and make decisions quickly
For Chicago, IL-based roles: The base salary range for this role is USD$95,500 per year - USD$106,250 per year.
For New York, NY-based roles: The base salary range for this role is USD$106,000 per year - USD$118,000 per year.
For San Francisco, CA-based roles: The base salary range for this role is USD$106,000 per year - USD$118,000 per year.
For all US locations, you will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. You will also be eligible for various benefits. More details can be found at the following link https://www.uber.com/careers/benefits.
Uber is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.
Offices continue to be central to collaboration and Uber’s cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.
