About the Team
The Growth team's core responsibility is to create the best customer experience across all segments of the OpenAI business. We draw inspiration from a diverse set of customers – ranging from individuals venturing into ChatGPT for their inaugural experience to well-established enterprises building products to deliver value to their own customers. Our focus is on enduring customer and business impact through initiatives, large and small, firmly rooted in data and insights.
About the Role
We are looking for founding members for our Platform Growth team, responsible for helping to grow our Enterprise business and foster engagement and generating impact throughout the entire customer journey for our Enterprise products. Your role will involve generating qualitative and quantitative analysis and exceptional project and stakeholder management to deliver lasting and direct business impact. You’ll achieve this through close partnerships with sales, marketing, product, engineering, support, and other stakeholders across the company.
This role is based in San Francisco, CA. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees.
In this role, you will:
- Be accountable for key performance indicators of the reach and impact of your work
- Serve as a key strategy partner to Product, Sales, and Success teams, defining and scoping new opportunities for our Enterprise offerings.
- Execute technical competitive research to maintain a comprehensive understanding of the AI market landscape.
- Scope and conduct data analyses in collaboration with data teams, identifying trends and opportunities.
- Partner with product, sales, finance & rev ops, to deliver improvements that enhance the customer experience.
- Continually synthesize learnings to foster high-impact connections across the organization.
- Present your results and recommendations to leaders and facilitate decisions.
You might thrive in this role if you:
- Have 7+ years experience in growth, business operations, or another role that marries strategy, sales, data, and operations in tech, finance or consulting.
- Have extensive experience in taking end-to-end ownership of large, ambiguous problems and breaking them down into clear, actionable plans.
- Have a proven track record of leading cross functional projects with a broad set of stakeholders to success.
- Have experience working with nimble early stage sales teams that focus on technical products.
- Can context switch with ease and dynamically prioritize a portfolio of work.
- Use tools like Excel, SQL and other BI tools (Mode, Tableau, Looker, etc.)
About OpenAI
OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity.
